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Monday, October 25, 2010

Second-level support / VoIP Engineer

XConnect Global Networks

Malcha Technology Park, Jerusalem

About the company:

XConnect Global Networks is the global leader in network peering and offers the most comprehensive and reliable solutions to help service providers deliver rich multimedia IP communications across networks while improving service quality and reducing costs. Backed by Tier 1 venture capital firms, XConnect operates the largest worldwide ENUM-based IP-peering federation, the Global Alliance, and the world’s first national VoIP/NGN interconnection federations, in the Netherlands and Korea.

Job description:

§ Provide second-level application support for customers

§ Be available to provide out of hours support on a rotating basis

§ Work with clients and suppliers to interconnect them with XConnect

§ Carry out in-depth analysis

§ Debug issues of high-importance and high-complexity

Required skills:

§ Fluent English (writing, reading, and speaking)

§ Ability to multi-task

§ Work well with colleagues, customers, and suppliers

§ Creative problem-solver

§ Knowledge of Excel

Preferred skills:

§ Knowledge of MySQL

§ Working knowledge of VoIP including SIP and H323

§ Understanding of various VoIP components and platforms

§ Knowledge of the telecom industry

§ Proven ability to troubleshoot especially within a VoIP environment

To apply:

Send your CV and a brief cover letter, including your expected salary range, to

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